Overview/Key Facts

Bonuses & Promotions

The welcome package follows the standard market approach for this segment.

Security & License

Registration Steps

1. Bonus selection: Choose a welcome bonus or continue without one
2. Location & currency: Select country and preferred currency
3. Account details: Enter valid email address and secure password
4. Confirmation: Accept terms and confirm age (18+)

No public licence information is available yet as the brand has not yet launched. Players are advised to verify this themselves before creating an account. All connections are secured with modern SSL encryption. Games use certified random number generators from audited providers.

Mobile Experience

No separate LuckyBoom app for Android or iOS yet. The mobile website is responsive and optimised for smartphones and tablets with full functionality. The desktop browser offers the full website with all features, games and account management.

KYC/Verification Steps

1. Proof of identity: Passport, ID card or driving licence
2. Proof of address: Bank statement or utility bill no older than 3 months
3. Proof of payment: Photo of payment card or e-wallet screenshot

KYC is required upon withdrawal requests and account verification via email to support@luckyboom.com or the account section. Processing times are not yet known before launch. Minimum withdrawal €20. No fees from LuckyBoom; third-party fees may apply.

Customer Support Channels

Live chat: Dutch and more languages, 24/7, usually instant response. Email: support@luckyboom.com, Dutch and more languages, 24/7. Help centre / FAQ: Dutch, always available. Overall languages supported: Dutch, English, German, French, Spanish, Finnish, Norwegian, Polish, Greek.

Loyalty/VIP Program

LuckyBoom Rewards is an automatic 5-tier program: Nova (5% daily cashback, standard withdrawal, live chat support), Comet (7% daily cashback, increased withdrawal, personalised offers), Meteor (10% daily cashback, increased withdrawal, personal account manager), Supernova (12% daily cashback, high withdrawal, exclusive promotions and faster payouts), Galaxy (15% daily cashback, unlimited withdrawal, VIP manager, exclusive events, highest limits). Stardust earned through 5% on deposits and 1% on wagering, redeemable in the shop for bonuses, free spins and cashback.

Payment Methods

Login/Account Access

Login via email and password. Forgot password available by entering email to receive reset link. No two-factor authentication at launch. Automatic logout after inactivity. Account dashboard provides overview of cashier, active bonuses and play history. Cashier for deposits and withdrawals. Bonus section to view and activate offers. 24/7 support via live chat and email for login issues.

Ongoing Promotions

LuckyBoom is launching soon with a generous welcome package, daily cashback, and a star-themed rewards program where players collect Stardust and redeem it for bonuses and free spins. Welcome Package: Up to 200% across 3 deposits + 200 free spins, min. €20 per deposit, 35x/40x wagering. Weekend Reload: 50% up to €200 every weekend, 30x wagering. Daily Cashback: Up to 10% cashback, max. €200, from VIP tier Comet.

Responsible Gambling

Tools include self-exclusion via email to support@luckyboom.com, deposit limits, and links to support organisations. Age verification requires confirmation of at least 18 years at registration and via KYC. Helpline: Loket Kansspel 0900 - 20 23 202. Support sites: Loket Kansspel, Kansspelautoriteit (KSA), Jellinek Preventie, GamCare, Gambling Therapy.